Effective Date: February 2, 2026
We respect your privacy and are committed to protecting personal information.
6.1 Information We Collect
We may collect:
• Information you provide: name, email, shipping address, payment and order details
• Automatic data: IP address, browser/device data, pages viewed, and similar data collected via cookies and related tools
• Transaction history: orders, preferences, customer support interactions
6.2 How We Use Information
We use personal information to:
• Process payments and fulfill orders
• Provide customer support and send order-related messages
• Improve site performance, usability and product offerings
• Comply with legal obligations and prevent fraud
6.3 How We Share Information
We do not sell personal information for money.
We may share information with:
• Service providers (payments, shipping, email, analytics, site hosting)
• Legal authorities where required
• A successor entity in a merger, acquisition or asset sale.
6.4 Your Rights
Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information and to opt out of targeted advertising or certain data disclosures.
To submit a request, email customerservice@botanicalembersco.shop with “Privacy Request” in the subject line. We will respond as required under applicable law.
Where required (including Colorado), if we deny your request you may appeal by replying to our decision email with “Appeal” in the subject line.
We also honor browser-based universal opt-out signals where required by law.
6.5 Cookies
See our Cookie Policy for details and cookie preference controls.
6.6 Children’s Privacy
Our website is intended for adults 21+. We do not knowingly collect information from anyone under 21. If we learn we have collected data from a minor, we will delete it.
6.7 Security and Retention
We use reasonable administrative, technical and physical safeguards to protect personal information.
We retain information only as long as needed for legitimate business purposes and legal compliance.
6.8 International Users
If you access our site from outside the U.S., you understand your information may be processed in the United States.
6.9 Updates
We may update this policy from time to time.
The latest version will be posted here with the effective date.
If you have difficulty accessing any part of this website or need assistance, please contact us:
Botanical Embers Collective LLC
1500 North Grant Street, Ste N
Denver, CO 80203, USA